Shipping policy

SHIPPING POLICY

LAST UPDATED: AUGUST 30, 2026

At Trici, we carefully process and dispatch every order. This Shipping Policy explains our order processing, delivery timelines, tracking, and other shipping-related terms.

PART I — ORDER PROCESSING & DISPATCH

1. ORDER PROCESSING

Orders are generally processed within 24–72 business hours after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next working day.

During product launches, limited drops, sale periods, or periods of unusually high order volume, processing may take additional time.

Once your order has been dispatched, you will receive a shipping confirmation and tracking details.

2. MADE-TO-ORDER PRODUCTS

Trici primarily operates on a made-to-order / production-on-demand basis.

As products are prepared specifically against customer orders, processing and dispatch may require additional time depending on the product and production requirements.

The estimated dispatch timeline applicable to a particular product will be communicated on the product page or at checkout, wherever applicable.

3. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed at checkout before the order is placed.

Any shipping offer or free-shipping eligibility will be subject to the terms displayed on the website at the time of purchase.

For international orders, customs duties, import taxes, clearance charges, or other destination-country charges are not included unless specifically stated at checkout.

Such charges are the responsibility of the recipient.

PART II — DELIVERY & TRACKING

4. ESTIMATED DELIVERY TIME

Delivery timelines are calculated from the date of dispatch, not from the date the order is placed.

INDIA

  • Standard Delivery: 3–7 business days

  • Expedited Delivery: 1–3 business days, where available

INTERNATIONAL

  • Standard Delivery: 7–21 business days

  • Express Delivery: 3–7 business days, where available

These are estimated delivery timelines only and are not guaranteed.

Actual delivery time may vary depending on the destination, courier service, operational conditions, and other circumstances beyond our control.

5. TRACKING INFORMATION

Once your order has been dispatched, tracking details will be shared with you through the contact information provided at checkout.

Tracking information may take some time to become active after dispatch.

Once the shipment has been handed over to the courier partner, transit and tracking updates are managed by the respective courier service.

6. DELIVERY ATTEMPTS

The courier partner may make multiple delivery attempts before marking a shipment as undelivered or returning it to the sender.

Customers are responsible for being available to receive the order and for responding to courier communications when required.

If an order is returned to Trici because of repeated unsuccessful delivery attempts, refusal to accept the parcel, or customer unavailability, additional shipping charges may apply for re-dispatch.

7. INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing accurate and complete delivery information at checkout.

Trici will not be responsible for delivery issues caused by:

  • Incorrect address

  • Incomplete address

  • Incorrect phone number

  • Incorrect PIN/ZIP code

  • Missing apartment, house, or building information

  • Any other incorrect information provided by the customer

If the parcel needs to be re-shipped due to incorrect or incomplete information provided by the customer, additional shipping charges may apply.

8. SHIPPING DELAYS

Delivery may be delayed due to circumstances outside Trici's control, including:

  • Courier delays or operational issues

  • Weather conditions

  • Natural disasters

  • Strikes or service disruptions

  • Customs procedures or inspections

  • Government restrictions

  • Regional restrictions

  • High-volume periods

  • Incorrect or incomplete customer information

  • Other unforeseen or force majeure events

Estimated delivery timelines may therefore change without prior notice.

While Trici cannot guarantee delivery dates in such circumstances, our team will assist with the courier partner wherever reasonably possible.

9. DELIVERED BUT NOT RECEIVED

If the tracking status shows your order as delivered but you have not received it, please contact us as soon as possible.

We may coordinate with the courier partner and initiate a delivery investigation where applicable.

Please note that courier investigations may take additional time depending on the courier partner's procedures.

10. DAMAGED PACKAGE

If your parcel appears visibly damaged at the time of delivery, we recommend taking clear photographs or videos of the package before opening it.

If the product inside is damaged, please report the issue within 48 hours of delivery in accordance with our Return & Exchange Policy.

11. INTERNATIONAL SHIPPING

International orders may be subject to customs clearance, import duties, taxes, and other charges imposed by the destination country.

All such charges are the responsibility of the recipient unless explicitly stated otherwise at checkout.

Customs processing may also affect the estimated delivery timeline.

Trici is not responsible for delays caused by customs authorities or destination-country regulations.

PART III — SHIPPING TERMS

12. SHIPPING AVAILABILITY

Shipping availability may vary depending on the destination.

Certain locations may be unavailable for delivery due to courier restrictions, regulatory requirements, remote-area limitations, or other logistical limitations.

If an order cannot be delivered to the provided destination, Trici may contact the customer regarding the available options.

13. ORDER CANCELLATION AFTER DISPATCH

Once an order has been dispatched, it may not be possible to cancel the order.

If a customer refuses or rejects a dispatched shipment, any applicable return-to-origin, reverse-shipping, handling, or re-shipping charges may be recovered from the customer.

14. DELIVERY TIMELINES ARE ESTIMATES

All delivery timelines mentioned in this policy are estimates provided for general guidance.

A delay in delivery does not automatically qualify an order for cancellation, refund, compensation, or any other claim, unless otherwise specifically provided under applicable law or agreed by Trici.

CUSTOMER SUPPORT

For shipping-related questions, tracking assistance, or delivery concerns, please contact our customer support team.

EMAIL
contact@trici.in

PHONE
9137747771

Please keep your Order ID ready when contacting us regarding a shipment.