Refund policy

REFUND, RETURN & EXCHANGE POLICY

LAST UPDATED: AUGUST 30, 2026

 

At Trici, every order is prepared with care. We aim to keep our return, exchange, refund, and replacement process clear, transparent, and fair.

Please read the following policy carefully before placing an order.

PART I — RETURNS & EXCHANGES

 

1. RETURN & EXCHANGE WINDOW

We offer a 7-day return and exchange window from the date your order is delivered.

All return or exchange requests must be raised within 7 days of delivery. Requests received after this period may not be accepted.

2. RETURN ELIGIBILITY

To be eligible for a return or exchange, the product must:

  • Be unused, unworn, and unwashed.

  • Be in the same condition as received.

  • Have all original tags, labels, and seals intact.

  • Be returned with its original packaging and accessories, where applicable.

  • Be free from stains, perfume, makeup, damage, or any signs of use.

  • Not have been altered, modified, repaired, or tampered with.

Products that do not meet these requirements may be rejected after inspection.

Customers are requested to keep the product in its original condition until the return or exchange process is completed.

3. EXCHANGES

We accept exchanges for eligible products in the following cases:

  • Size issues

  • Incorrect product received

  • Damaged or defective product

All exchanges are subject to stock availability.

If the requested size or product is unavailable, Trici may offer store credit or an alternative resolution.

4. RETURN PROCESS

To initiate a return or exchange, please contact our customer support team with:

  • Order ID

  • Reason for the request

  • Clear photographs or videos of the product, where required

Once the request is reviewed and approved, our team will guide you through the next steps.

For eligible domestic returns, we will generally arrange a return pickup.

In cases where pickup is unavailable, customers may be required to self-ship the parcel to our designated return address.

If self-shipping is required, we recommend using a reliable courier service with tracking.

Return or exchange shipping charges may apply for products weighing above 0.5 kg.

5. NON-RETURNABLE ITEMS

The following items are not eligible for return or refund, unless received damaged, defective, or incorrect:

  • Sale items

  • Limited-edition or limited-drop products

  • Gift cards

  • International orders

  • Products marked as Final Sale

  • Mystery boxes

  • Pre-order products

Products that are used, washed, altered, damaged, or returned without their original tags or packaging may also be rejected.

PRE-ORDER PRODUCTS

Pre-order products are made specifically against customer orders.

Therefore, all pre-order purchases are final and are not eligible for cancellation, return, or exchange, unless the product received is incorrect or has a manufacturing defect.

PART II — REFUNDS & REPLACEMENTS

6. REFUND POLICY

Refunds are applicable in eligible cases, including:

  • The wrong product was delivered.

  • The product received is damaged or defective.

All returned products are subject to inspection.

Once the returned product passes inspection and the refund is approved, the refund will be processed within 48 hours.

Depending on your bank or payment provider, it may take an additional 5–7 business days for the amount to reflect in your account.

REFUND DEDUCTIONS

  • Original shipping charges are non-refundable.

  • Applicable return shipping, handling, and reverse-logistics charges may be deducted from the refund.

  • For eligible non-defective returns, the resolution may be provided as store credit, where applicable.

7. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order ID

  • Clear photographs or videos of the product

  • Photographs of the packaging, where relevant

  • A brief description of the issue

After review, Trici will determine the appropriate resolution, which may include a replacement, exchange, store credit, or refund.

8. INSPECTION & RIGHT TO REFUSE

All returned products are inspected before a return, exchange, or refund is approved.

A request may be refused if the product:

  • Shows signs of wear or use.

  • Has been washed.

  • Contains stains, perfume, makeup, or other marks.

  • Has missing, removed, or damaged tags or seals.

  • Has been altered or tampered with.

  • Has been damaged after delivery due to customer handling.

  • Is returned without the required packaging or accessories.

  • Does not meet the eligibility requirements stated in this policy.

All inspection decisions regarding the condition and eligibility of a returned product are final.

9. REPLACEMENT POLICY

If a return, exchange, or replacement is approved and a new product is issued, the replacement product will be considered final sale.

A replacement product cannot be returned, refunded, exchanged, or replaced again.

PART III — COD & INTERNATIONAL ORDERS

10. COD & PARTIAL COD ORDERS

To ensure smoother operations and minimize failed deliveries, Trici may offer Partial COD on eligible orders.

Customers who repeatedly refuse or fail to accept COD orders may be restricted from placing future COD orders.

For Partial COD orders, the advance amount paid during checkout is non-refundable if the order is cancelled after dispatch or refused/unaccepted at the time of delivery.

The remaining COD amount is payable upon successful delivery.

11. INTERNATIONAL ORDERS

Returns and exchanges are not available for international orders.

If an international order is received with a manufacturing defect or the wrong product, please contact us within 48 hours of delivery with clear photographs or videos.

We will review the issue and determine an appropriate resolution.

Any customs duties, import taxes, or other destination-country charges are the responsibility of the recipient.

CUSTOMER SUPPORT

For questions or assistance regarding your order, return, exchange, replacement, or refund, please contact our customer support team.

EMAIL
contact@trici.in

PHONE
9137747771

Please ensure that all requests are raised within the applicable timelines mentioned in this policy.

Thank you for shopping with Trici.