Refund policy

Last Updated: May 13, 2026

 

1. Easy 7-Day Return & Exchange Window

We offer a 7-day return and exchange window from the date your order is delivered.

To help us assist you smoothly, please make sure the request is raised within 7 days of delivery.

2. Return Eligibility

To be eligible for a return or exchange, the item should:

  • Be unused, unwashed, and unworn

  • Have all original tags and packaging intact

  • Be returned in the same condition as received

  • Not contain stains, perfume, damage, or signs of usage

We kindly request customers to keep the product in its original condition until the return process is completed.

3. Exchanges

We’re happy to assist with exchanges for:

  • Size issues

  • Incorrect item received

  • Damaged or defective products

All exchanges are subject to stock availability.

If the requested size or product is unavailable, we may offer store credit or an alternative solution.

4. Return Process

To initiate a return or exchange, simply contact us with:

  • Your Order ID

  • Reason for the request

  • Clear photos/videos of the product

Once approved, our team will guide you through the next steps.

In most cases, we arrange a pickup for your convenience. In rare situations where pickup service is unavailable, customers may be requested to self-ship the parcel to our designated return address.

If self-shipping is required, we recommend using a reliable courier service with tracking.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale items

  • Limited edition drops

  • Gift cards

  • International orders

  • Products marked as final sale

Products that are used, washed, altered, or returned without original tags/packaging may not qualify for returns or exchanges.

6. Refund Policy

Refunds are applicable only in cases where:

  • A wrong product was delivered

  • The item received is damaged or defective

Once the returned product passes inspection, approved refunds will be processed within 48 hours.

Depending on your bank or payment provider, it may take a few additional working days for the amount to reflect in your account.

Note : Pre-order items are made to order; therefore, all pre-order purchases are final and are not eligible for cancellation, return, or exchange.

Please note:

  • Original shipping charges are non-refundable

  • Reverse shipping or handling charges may be deducted where applicable

For eligible non-defective returns, refunds may be issued as store credit.

7. COD & Partial COD Orders

To ensure smoother operations and minimize failed deliveries, we offer Partial COD on eligible orders.

Customers who repeatedly refuse COD orders may be restricted from placing future COD orders.

For Partial COD orders, the advance amount paid during checkout is non-refundable if the order is cancelled after dispatch or refused at the time of delivery.

8. Quality Check & Approval

All returned items go through a quality inspection once received by our team.

Returns or exchanges may not be approved if the product does not meet the eligibility conditions mentioned above.

9. Need Help?

For any return, refund, or exchange-related assistance, feel free to contact us:

Email: contact@trici.in
WhatsApp/Phone: +91 9137747771